Shipping & Ordering

How much does delivery cost?

If you are not present at the time of the delivery, a notice of passage will be deposited, and you will be able to recover your parcel in the nearest post office.

Our products being stored in various warehouses, it is possible that you receive a part of your order in advance.

When will I receive my order?

The selection, preparation and shipping of your order takes our team an average of 3 to 4 working days.
The delivery time is between 7 and 14 working days and is ensured by your local post office.
The start of the delivery days countdown is effective after shipment.
Once the order is shipped, the delivery person is the only one responsible for it.

I can't track my order

Please note that the tracking information will be displayed 2-5 days after it is updated. Therefore, if you do not find tracking information on your package, please try again in one to two days.

My order is not complete

If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

I did not receive my order

It happens that a delay is possible. Once the order has been shipped, the deliverer is solely responsible.
Please wait a few more days, send us a message via the contact us section or contact your postal service.

Receipt of the order

Your parcels will arrive in your mailbox, at the times of passage of your local Post Office. If your package is too large, it will be delivered to you personally. 


If you are not present at the time of the delivery, a notice of passage will be deposited, and you will be able to recover your parcel in the nearest post office.

Our products being stored in various warehouses, it is possible that you receive a part of your order in advance.

Cancellation & Return

Can I change my order?

Unfortunately, please note that we can only make changes to your order if it has not yet been shipped.
If you wish to change anything in your order, please contact us within 6 hours of placing your order. If the order has been shipped, we can no longer make changes to your order.

I wish to return an item

You have up to 14 days after receipt of your order to request a refund or an exchange. You must wait to receive your package before requesting a refund.
Refunds will be made between 7 and 14 business days, depending on the payment method used. Please contact us before returning your order to discuss the terms and conditions via "Contact Us".

Can I cancel my order?

You can only cancel an order if it has not been shipped.

Security

What payment methods do you accept?

Your security is our priority: our site only offers secure payment methods. We accept:- Bank/credit cards* (Visa, Mastercard, American Express)

- hopify Paiement processes all credit card payments. It is a global payment platform. It supports more than 150 local and global payment methods (Visa, Mastercard, American Express) to give you maximum payment options.**Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and world-renowned for its efficiency. Your bank or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure?

As you can see on the search bar of your browser, our site uses the "HTTPS" protocol, different from "HTTP".

This "S" stands for "Secure" and is a guarantee of quality for any business site that wishes to offer the best for its customers. Without the presence of HTTPS, all the data that you enter on a site will be sent in plain text format and will therefore be vulnerable to interception and espionage. To avoid this, we have therefore opted for maximum security of our website because a secure site means a secure customer.

Other Questions

Can I accumulate my discount codes?

No. Except in exceptional cases, we only accept one discount code per order.