FAQ – Chef Apron

Shipping & Ordering

How much does delivery cost?

There is no minimum order amount required and our standard shipping is free (except for secured shipping) to North America (Canada, United States) and to most European countries (France, Belgium, Switzerland, Spain, etc...).

For other countries, please contact us before ordering.

When will I receive my order?

Our delivery time includes the processing of your order, the manufacturing of the products, the shipping and the delivery by the carrier or postal service: 10 to 20 working days on average.

Please note that our aprons with prints, marked "made-to-order" (details section of the product description) are made to order and require an additional 1 to 5 days, as well as our personalized aprons.

Your order is a gift and you're worried about receiving it in time? No problem! Contact our Customer Service and they will be happy to email you a "gift certificate" to print and give to the recipient while waiting for the order to arrive. (Gift certificate with no monetary value.)

How can I track my order?

You can follow the progress of your order in the tab "track my order" at the bottom of the website.

My order is not complete

If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

I did not receive my order

Depending on the time of the year, delivery times may vary. For any order not received within 15 working days, please contact us!

If you have chosen the "secure delivery" option when you placed your order, you benefit from a premium support if your package gets lost during transport! In this case, we will send you back your order at our expense and we will take care of the litigation for you*.

Do not hesitate to contact us via the contact form "Contact Us": our team will do its best to meet your expectations.

*Any package indicated as delivered by the delivery company will be considered as delivered in due form. If your order is indicated as delivered, as evidenced by the carrier's tracking, then your order is automatically completed and no request for refund or reshipment due to "package not received" will be accepted, the package being indicated as delivered. Unfortunately, many e-merchants are currently facing an upsurge of abuse and unscrupulous customers, wanting to get products for free. Therefore, in order to curb this fraudulent practice, no exceptions will be granted.

The carrier fails to deliver my order / there is an anomaly

We cannot be held responsible for any difficulties that a carrier/delivery service may encounter in delivering your order.

However, if your package is not delivered due to an anomaly caused by the carrier, we may, at our discretion, reship your order at our expense or offer you the amount of your order in a voucher.

In no case we could grant a refund in such a situation, the product having been shipped from our side, and not being returned to us. Do not hesitate to contact our customer service who will be happy to help you.

Cancellation & Return

Can I change my order?

Each customer has one hour after placing an order to submit a request for change via our contact form. Beyond this time, no change is possible.

If your order was placed less than an hour ago and you wish to make changes, please contact us exclusively via our contact form.

In order to avoid abuse, please note that no exceptions will be granted.

Can I cancel my order?

Each customer has one hour after placing an order to submit a cancellation request via our contact form. After this time, no cancellation is possible.

If your order was placed less than an hour ago and you wish to cancel it, contact us exclusively via our contact form.

In order to avoid abuse, please note that no exceptions will be granted.

I wish to return an item

If the buyer changes his mind and wishes to obtain a refund of his order, he has 14 days from the date of receipt of his order to send his request for return to Customer Service, via the contact form. If the 14-day period normally expires on a Saturday, Sunday or public holiday, it is extended until the next business day.

In the event that an item is defective, the buyer has 48 hours after receipt of the order to contact Customer Service. In such a situation, the buyer must send proof of the defect(s) by email (description and photos attached) to Customer Service first via the contact form "Contact Us".

In case of return, Chef Apron® is obliged to reimburse the sums paid by the customer, with the exception of the return costs. The shipping costs (return shipping costs) are the responsibility of the buyer and are not refundable. It is the customer's responsibility to pay for their own shipping costs to return their item to Canada, where Chef Apron is located, to the return address that will be communicated to the customer by Customer Service. Any shipping costs such as for secure delivery are not refundable.

If the return is made (sent) from outside of Canada, the buyer is responsible for ensuring that any taxes and customs duties are covered when paying for the return. Only returns that arrive directly at their destination are processed, without any customs formalities or payment from Chef Apron. Any customs fees submitted to Chef Apron will be deducted from the refund or will result in the refusal of the package.

The refund of the order is due within a maximum of 14 business days from the date of receipt of the returned package(s).This policy applies to any item sold on the Chef Apron website with the exception of personalized items.

Customized items cannot be returned.

Leather aprons from our Premium Collection (customizable) are made to order and are not eligible for return, even if no customization request has been made on the product.

Exchanges are not accepted.

Security

What payment methods do you accept?

Your security is our priority: our site only offers secure payment methods. We accept:

- Bank/credit cards* (Visa, Mastercard, American Express)

- Shopify Payment processes all credit card payments. It is a global payment platform. It supports more than 150 local and global payment methods (Visa, Mastercard, American Express) to give you maximum payment options.

Your bank or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure?

As you can see on the search bar of your browser, our site uses the "HTTPS" protocol, different from "HTTP".

This "S" stands for "Secure" and is a guarantee of quality for any business site that wishes to offer the best for its customers. Without the presence of HTTPS, all the data that you enter on a site will be sent in plain text format and will therefore be vulnerable to interception and espionage. To avoid this, we have therefore opted for maximum security of our website because a secure site means a secure customer.